Smart Hand

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PREMIUM SERVICE

Exceptional client service ad a standard

Server deployments routing improvement requests, and even your billing inquiries are each handled by a dedicated and experienced team. This way, no request gets left behind and you will get focused and professional attention.

  • Smart hand services and NOC support 24×7 365 Day
  • Disaster recovery services (DRS)
  • Cloud native consult
  • Backing up system for customers

INFRASTRUCTURE

Business Management

Management of your business infrastructure can often be a time-and labor-intensive undertaking, placing strain on already limited IT resources. At our Smart Hands services can alleviate this issue by providing experienced IBX technicians, freeing up your IT personnel to concentrate on more mission-critical tasks.

Equipment Installation Services

  • PDUs
  • Interface cards.
  • Ladder racking, pre-wiring of patch panels and equipment.

Cabling Services

  • Assemble, install and maintain cabling.
  • Structured cabling
  • Verify cable integrity
  • Extend patch cables from the patch panel to equipment.

Rack and Stack Services

  • Full-service installations

Troubleshooting

  • Provide on-site technical assistance
  • Test carrier circuits.

Remote Management

  • Power cycling of equipment
  • Provide visual inspection of equipment
  • Replace or remove equipment.
  • Add, remove or verify a demarcation.

Service level objectives are as follows:

  • For 24/7 the turnaround time is 24 clock hours
  • There are exceptions, such as when a physical or power audit is being performed, or large rack-and-stack installations.

Cut Costs, Save Time and Reduce Hassle

  • Predictably budget funds for regular schedule maintenance
  • Reduce red tape by eliminating the need for individual internal approvals
  • Better reconcile budgets by separating a financial expense (plan purchase) from day-to-day operational expense (operations or support)
  • Improve efficacy by only requiring a single order for support plan hours that can be debited throughout the month, then replenished with each new month
  • Prepaid Smart Hands Hours plan hours are valid for 12 months

Logistics Support

  • Handle equipment receiving, storage and cage delivery.
  • Assist with uncrating equipment from boxes and ship replaced equipment
  • Move equipment within your space and cabinets
  • Asset Management
  • Inventory equipment
  • Record digital pictures
  • Record serial numbers

PROEN CORP PUBLIC COMPANY LIMITED is the provider of Internet Service, Internet Data Center, ICT Solutions, and Business Telecom.

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